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Data Protection & Privacy

Jilibo Privacy Policy — Your Data Is Completely Safe With Us

Jilibo takes your personal data seriously. This privacy policy clearly explains what information we collect, why we collect it, and how we keep it secure.

Last updated: January 2026
256-bit
SSL Encryption
0%
Sale of Data
24/7
Security Monitoring
GDPR
Compliance with standards
Table of contents
  1. Introduction
  2. What information is collected
  3. How information is collected
  4. How Information Is Used
  5. Data Sharing Policy
  6. Cookies & Tracking
  7. Data Protection Measures
  8. Your Rights
  9. Data Retention Period
  10. Protection of Minors
  11. Policy Updates
  12. Contact
Important: This Privacy Policy applies to the Jilibo platform (jilibo.onl) Applicable to all members and users. By using the platform, you agree to this policy.

1. Introduction and commitment

Jilibo is a trusted online gaming platform that puts user privacy first. We believe your personal information belongs to you alone — and keeping it safe is our primary responsibility.

This Privacy Policy outlines in detail:

  • What Personal Information We Collect
  • How that information is used
  • Under what circumstances information may be shared with third parties
  • How We Keep Your Information Secure
  • What rights do you have to control your information
Our core commitment: Jilibo never sells, rents, or shares your personal information without authorization.

2. What Information We Collect

Jilibo only collects information that is necessary for operating the platform, ensuring security, and meeting legal obligations.

Data Type Example Reason for collection
Identity information Full name, date of birth, national ID number KYC Verification and Age Confirmation
Contact information Email, phone number, current address Account Management and Notifications
Financial Information Payment methods, transaction history Deposit & Withdrawal Processing
Technical information IP address, device information, browser Security & Fraud Prevention
Gaming Information Bet history, game preferences, session data Service improvement and responsible gaming
We Sensitive data We do not collect sensitive data such as religious identity, political opinions, or medical information.

3. How Information Is Collected

Jilibo collects information through various methods. All methods are fully transparent and legally compliant.

Direct collection

  • Information you provided during registration
  • Documents submitted for KYC verification
  • Support team contact information
  • Information provided when participating in promotions

Automatic collection

  • Cookies & Session Tracking Technology
  • Log files and server records
  • Device Fingerprinting (for security purposes)
  • Gameplay Session Data

From Third Parties

  • Transaction confirmations from payment providers (bKash, Nagad, etc.)
  • KYC information from identity verification services
  • Risk assessment data from fraud prevention services

4. How Your Information Is Used

Jilibo uses your information only for specific, legitimate purposes. The full list is outlined below:

  • Account Management: To handle registration, login, profile updates, and account security.
  • Transaction processing: For processing deposits, withdrawals, and bonus payments.
  • Legal Compliance: For anti-money laundering (AML) compliance and age verification.
  • Customer Support: To respond to your complaints or queries.
  • Security: To prevent fraud, hacking, and unauthorized access.
  • Service improvement: To improve platform performance and enhance the user experience.
  • Responsible Gaming: To identify excessive gaming patterns and provide appropriate support.
  • Relevant offers: To send you promotional offers based on your preferences (with your consent).
Please note: You can unsubscribe from marketing emails or notifications at any time.

5. Information Sharing Policy

Jilibo never sells your information. However, in certain circumstances, data may be shared with trusted third parties:

Authorized Sharing

  • Payment provider: Only the minimum information necessary for processing transactions.
  • KYC Service Provider: For identity verification purposes.
  • Game Provider: For managing gameplay sessions.
  • Law Enforcement Agencies: Where required by court order or legal obligation.
  • Security Partner: For fraud prevention purposes.
Strictly Prohibited: Your information is never shared with advertising companies, data brokers, or any third party for commercial purposes.

All third-party partners are contractually required to comply with Jilibo's privacy standards.

6. Cookies & Tracking Technologies

Jilibo uses cookies and similar technologies on the platform to enhance your browsing experience and keep the platform secure.

Cookie Type Purpose Duration
Essential Cookies Maintaining login sessions and security Deleted at end of session
Functional Cookies Remembering language and settings 1 year
Analytics cookies Traffic & Usage Analytics 2 Years
Security Cookies Fraud and bot detection 30 Days
You can manage cookies through your browser settings. Note that disabling essential cookies may affect certain platform features.

7. Data Security Measures

Jilibo protects your data using the highest industry security standards. Our multi-layered security framework is as follows:

  • 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
  • AES-256 Data Encryption: All sensitive data stored in our databases is encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Firewall and DDoS protection: To prevent unauthorized access.
  • Regular Security Audits: Penetration testing conducted by third-party security experts.
  • 24/7 Monitoring: Immediate detection of suspicious activity.
In the event of a data breach, we will notify all affected users within 72 hours and take all necessary steps to address the situation.

8. Your Rights

Jilibo respects all your data rights. Under international privacy laws (including GDPR), you are entitled to the following rights:

9. Data Retention Period

Jilibo does not retain your information longer than necessary. Retention periods by data type are as follows:

Data Type Retention period Reason
Account Information 5 years after account closure Legal Obligations
Transaction records 7 Years Financial Regulatory Authority Requirements
KYC Documents 5 years after the end of the relationship AML Regulations
Gameplay Data 3 Years Responsible Gaming Monitoring
Support contact 2 Years Service quality improvement
Logs and technical data 1 year Security Monitoring
Once the retention period ends, data is securely and permanently deleted or anonymized.

10. Protection of minors

Jilibo strictly prohibits access by anyone under 18. We take the following measures:

  • Age verification is mandatory at the point of registration.
  • Age is re-verified through KYC documents in cases where there is suspicion.
  • If an underage member is identified, the account is immediately suspended and all transactions are cancelled.
  • No information is collected from minors.
If you believe a minor in your household is using the platform, please contact our support team immediately.

11. Changes to the privacy policy

Jilibo may update this privacy policy when necessary. For any significant changes:

  • Advance notification will be sent to your registered email address.
  • A clear notice will be displayed on the platform.
  • At least 7 days' notice will be given before any changes take effect.
  • The date of the latest update will always be shown at the top of this page.
Continued use of the platform after changes have been made will be considered acceptance of the updated privacy policy.

12. Contact and complaints

For any privacy-related questions, requests, or concerns, please reach out to our dedicated Data Privacy Team:

  • Email: [email protected]
  • Live chat: Available 24/7 via the platform's live chat
  • Response time: Responses are typically provided within 24–48 hours
Requests to delete or correct data will be processed within 30 days of identity verification.

Your Data Rights

Jilibo is committed to upholding every one of your rights

Right to Access Your Data

You can request to view the information we hold about you at any time.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

In certain circumstances, you may request the permanent deletion of your data.

Right to restrict processing

You may request that we restrict the use of your data for specific purposes.

Right to Data Portability

You may request an export of your information in a structured format.

Right to Object

You may object to your information being used for marketing or profiling purposes.

What Sets Jilibo's Privacy Policy Apart

We earn your trust at every step

Military-grade encryption

Every data point you entrust to us is protected with 256-bit AES encryption — the same technology used by banks and government agencies.

Plain language

Our Privacy Policy is written in plain, straightforward English — so every user in Bangladesh can easily understand it, without any confusing legal jargon.

No Sale of Data

Jilibo never sells your personal information to advertisers or data brokers — that is a core principle we do not compromise on.

Full control is in your hands

You have the full right to view, correct, download, or delete your information at any time. Submit a request whenever you need.

GDPR Compliance

Jilibo operates in accordance with GDPR, the international data protection standard — Bangladeshi users receive the same level of protection.

Dedicated Privacy Team

A dedicated team is always on hand to respond to any privacy-related requests within 24 hours.

Common Questions About the Privacy Policy

Answers to the most frequently asked questions

No, never. It is a core principle of Jilibo that your data is never sold, rented, or shared for advertising purposes. Only limited information is shared with trusted partners strictly for essential services such as payment processing and KYC verification.

Yes, you may request deletion of your data. However, certain information is required to be retained for a specified period under legal and financial regulatory obligations. Deletion requests will be processed within 30 days of identity verification.

No. Card numbers or full payment details are never stored on Jilibo's servers. All payments are processed through PCI-DSS certified payment gateways. Only transaction reference information is retained.

Yes, absolutely. In the event of a data breach, we will notify affected users by email within 72 hours. Immediate protective measures will also be taken and the relevant authorities will be informed.

Every marketing email includes an unsubscribe link at the bottom. You can also update your notification preferences in account settings or contact our support team.

Your data is secure — get started now!

Enjoy gaming with confidence under Jilibo's strong privacy protection. Register today and experience the difference.

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