Gaming on Jilibo is about more than winning — it's an enjoyable form of entertainment. We want you to stay safe, play within your limits, and make time for everything else life has to offer.
Responsible gaming means enjoying gaming as a fun form of entertainment — where you stay fully in control of your time, money, and mental well-being. At Jilibo, we believe a happy and healthy player is our greatest asset.
Gaming can sometimes shift from entertainment to addiction — it happens gradually and is often hard to notice on your own. That's why Jilibo encourages every player to enjoy gaming mindfully and responsibly. Our responsible gaming program is built to keep you protected.
The core of responsible gaming is making sure that gaming never comes at the expense of the things that matter most — your family, work, health, and relationships. Play, enjoy — but always know your limits.
Decide in advance how long you will play
Set a limit on how much you will spend
Keep gaming fun at all times
As a licensed platform, Jilibo adheres to international responsible gaming standards. Our core principles work every day to ensure the protection of every player.
Jilibo gives you a range of powerful tools to take control of your gaming experience. These tools are always available in your account settings.
| Tool Type | Effectiveness | Time for a Change |
|---|---|---|
| Deposit Limit | Set Daily / Weekly / Monthly Deposit Limits | Can be lowered instantly; increasing takes 7 days |
| Loss Limit | Set a Maximum Loss Limit for a Given Period | Can be lowered instantly; increasing takes 7 days |
| Session Time Limit | Setting how long you will play in a single session | Effective Immediately |
| Reality Check | Periodic Reminder Notifications | Effective Immediately |
| Cooling Off | Temporary Break — 24 hours to 6 weeks | Effective immediately; cannot be cancelled before expiry |
After logging in, click the profile icon in the top right corner and look for the "Responsible Gaming" section.
Choose one or more options — deposit, loss, or time limits — based on what works best for you.
Set your limits on a daily, weekly, or monthly basis. Choose amounts that are realistic for you.
Once a limit is confirmed, it takes effect immediately. A confirmation message will also be sent to your email.
The signs below can help you recognize whether gaming is shifting from entertainment to a problem. Be honest with yourself.
Placing more bets to recover losses ("chasing losses")
Spending much more time gaming than you planned
Neglecting family, friends, or work because of gaming
Feeling irritable, restless, or angry when you are unable to game
Hiding your gaming from family or friends
Taking out loans or cutting back on essential expenses to fund gaming
Experiencing sleep problems due to gaming late at night
Feeling the need to bet more and more to get the same level of excitement
The questions below will help you take an honest look at your gaming habits. Everything is completely private and confidential.
* The scoreboard above reflects the ideal benchmarks of a healthy and responsible gamer.
Self-exclusion is an important tool that helps you take a short or extended break from gaming. At Jilibo, the process is completely confidential and straightforward.
| Break Type | Duration | Impact |
|---|---|---|
| Cooling Off | 24 hours to 6 weeks | Account temporarily suspended; auto-reactivated at the end of the period |
| Self-Exclusion (Short-Term) | 6 weeks to 6 months | Account fully suspended; marketing stopped |
| Self-Exclusion (Long-Term) | 6 months to 5 years | Account fully closed; reopening is difficult |
| Permanent Exclusion | Indefinitely | Account permanently closed; no further contact |
No one under 18 is permitted to play on Jilibo. This is one of our strictest policies. Age is verified at registration, and KYC documents may be requested when necessary.
If you have children or teenagers at home, please take the following steps:
You don't have to face gaming problems alone. Jilibo's support team and professional organizations are always here for you.
24/7 live chat support — get instant help whenever you need it.
[email protected] — get an expert response within 24 hours.
Bangladesh National Mental Health Helpline — free counselling service.
Gaming addiction specialist — get confidential advice.
We ensure your wellbeing and enjoyment at every step
Deposit limits, loss limits, session time, and more — 5 separate control tools, all easily accessible in your account.
Periodic reality-check notifications keep you aware of how long you have been playing and how much you have spent.
Every member of our support team is specially trained to identify and assist with responsible gaming concerns.
Any information related to self-exclusion or seeking help is completely confidential — no one will know. Your wellbeing is all that matters.
View your full history of gaming activity, spending, and time played — an easy way to assess yourself.
Suspend or exclude your account in just a few clicks, any time — no questions asked, no delays.
Answers to the Most Frequently Asked Questions
Gaming on Jilibo means the perfect blend of safety, fun, and responsibility. Join today and start a healthier gaming experience.